SHIPPING AND RETURNS • THIMBLE & HEARTH
We Want You To Love It.
Everything you need to know about getting your order safely from our studio to your door.
PROCESSING TIME
2 Days
ORDERS OVER $75
Free Shipping
RETURN WINDOW
30 Days
CURRENTLY SHIPS TO
US Only
Every Thimble & Hearth order is packed with care and sent out quickly. Here's everything you need to know before and after your order arrives.
Free Shipping On Orders Over $75
Because your candles should arrive beautifully, not begrudgingly.
SHIPPING
Getting Your Order To You
Every order is processed and shipped within 2 business days of being placed. We ship via USPS Ground throughout the United States.
PROCESSING TIME
Orders are processed and shipped within 2 business days. You'll receive a tracking number as soon as your order is on its way.
FREE SHIPPING
Enjoy free shipping on all orders over $75. Shipping costs for orders under $75 are calculated at checkout.
SHIPPING METHOD
We ship via USPS Ground. Delivery typically takes 3 to 7 business days depending on your location.
WHERE WE SHIP
We currently ship within the United States. International shipping is coming soon -- join our Inner Circle to be the first to know.
HOLIDAY ORDERS
During peak holiday seasons processing times may be slightly longer. We'll always communicate any delays and do our best to get your order out as quickly as possible.
THE UNBOXING EXPERIENCE
Every Order Arrives Like a Gift
We believe the experience of receiving a Thimble & Hearth order should feel special from the very first moment - even if you ordered it for yourself.
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Every order ships in a custom printed box with tissue paper lining and crinkle paper cushioning. Beautiful packaging that protects your candles and makes the whole experience feel like an occasion.
Custom printed box, tissue paper lining, crinkle paper cushioning, and a thank you card with candle care on the reverse.
EVERY ORDER
"Someone clearly thinks you're pretty great" - your gift card message replaces the thank you card, with candle care on the reverse. Because presentation matters.
GIFT ORDERS
GIFT ORDERS
Sending a gift?
We make gifting easy and beautiful. At checkout, simply indicate that your order is a gift and include your personal message. Your recipient will receive a gift card with your message in place of the standard thank you note - and absolutely no pricing information.
ALREADY GIFT-READY
Every Thimble & Hearth order arrives in beautiful custom packaging that looks like a gift straight out of the box. No gift wrapping required - just the good taste to order from here in the first place.
RETURNS & EXCHANGES
Not quite right? We'll fix it.
We stand behind everything we make. If something isn't right with your order, we want to know about it and we want to make it right.
RETURNS WITHIN 30 DAYS
We accept returns on unused, unopened products within 30 days of delivery. The product must be in its original condition and packaging. Return shipping costs are the responsibility of the customer.
DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged, please take a photo of the damage and contact us within 7 days of delivery. We'll arrange a replacement right away. No need to return the damaged item.
SOMETHING ELSE NOT QUITE RIGHT?
If you have any issue with your order that isn't covered above, reach out through our contact page and describe what happened. We'll do our best to make it right. We genuinely care that you're happy with your purchase.
PLEASE NOTE:
Because our products are handmade in small batches, we cannot accept returns on used or opened candles. We also cannot accept returns on sale items or gift sets that have been opened. If you're unsure about a scent, reach out before ordering and we'll do our best to help you choose.